User research reveals that people often postpone recording tasks and may struggle to recall what they’ve worked on when entering them into the system.
Task Tracker streamlines the time logging process by allowing users book their time in natural language, reducing non-billable hours and allowing consultants to focus on core responsibilities, enhancing productivity and cutting operational costs.
My Role: Lead UX Designer, Workshop Facilitator
Timeframe: Jan 2024 - April 2024
Tools: Figma, Mural, Illustrator
SAP S/HANA Timesheet app is the second most used application (after the inbox) and leveraged by almost all employees in the Professional Services industry.
The timesheet app continuously receives negative feedback around usability and complexity which leads to late time entries.
Incorrect or late timesheet entries lead to delayed billing, payment processes, and costly customer disputes. Delayed and after-the-fact time entries negatively impact work efficiency and are directly linked with the industry's operational efficiency, and therefore, profitability.
A common challenge for users is to recall their schedule, some mentioned maintaining an excel or keep track manually. Some users revisit their calendar or email to recreate the days.
Booking complexity varies yet time interval can be as low as 3 min with over 40 tasks per week, e.g.: many tasks and small intervals by tax colleagues, internal client services, support.
Users struggle with distinguishing similar worklist entries, lack an efficient overview due to clutter and poor organization.
A key observation from the end-user workshop is that there’s a missing option for users to "brain dump" and save incomplete entries during short interval of tasks.
Considering the tight timeline and limited engineering resources o the project, our team decided to create an enhancement to the existing Timesheet App, not to replace it, leveraging the capability of SAP Generative AI Hub.
Designed for users with complex scheduling needs, it allows intuitive calendar management through natural language and provides a dedicated space to capture tasks during meetings—making it a quick, effective solution for seamless integration and adoption.
To avoid confusion with the existing app, we named the new application "Task Tracker," emphasizing its role as a notepad for users to effortlessly track tasks and monitor progress using natural language.
Progress bar that indicates booking status and gives user incentives.
Calendar view to show the booking overview of the month.
Show recent booked projects, reducing user manual input.
Search function for users to quickly and accurately find project from the list.
Users can easily search for missing hours, booking status of a project, or simply copy the same booking from previous days.
In addition to freeing users from time-consuming reporting tasks, our early adopters have experienced significant financial benefits from the GenAI-powered time recording tool.
For published customer story:
SAP Business AI Helps Syntax Revolutionize Timesheet Task Tracking